Return Policy

RETURN / EXCHANGE POLICY

  1. We do accept exchangeable, returnable unless due to manufacturing or shipping defect of unused items purchase on authorized website.
  2. Should you encounter item(s) with manufacturing or shipping defects, kindly contact us at estore@aviderm.com.my within 24 hours from the date receipt.
  3. We cannot accept an item that has been opened, unless the product is damaged or defective.
  4. Any notification done after 24 hours from the date receipt will not be entertained. Upon receipt of your email, we will respond to your request within 3 working days.
  5. Upon approval; return your item(s) for a replacement product (subject to availability) or product of the similar value will be shipped within a minimum of 7 working days upon receiving your defective item(s). An email will be sent to notify you on the status.
  6. To ensure speedy return or exchange, please provide us with the following information in your email :
    1. Your order number
    2. Name and code of the item
    3. Quantity
    4. Reason for Return / Exchange
    5. Date received of your item

Product(s) must be returned to the following address:

Dermac International Sdn Bhd

No. 8, Wisma Aviderm, Jalan Awam Makmur,

Taman OUG Square, Jalan Kelang Lama,

58200 Kuala Lumpur.

Tel : 603-7770 1663

Email : estore@aviderm.com.my

Terms and Conditions

  1. All products sold are not refundable.
  2. All returns must be sent back to the above address with prior authorization email.
  3. Returned item(s) must be in their original packaging. Incomplete returns may be refused or disregard.
  4. AVIDERM Malaysia is not responsible for items lost and the cost of shipping for any return stocks.
  5. AVIDERM Malaysia will be responsible for return shipping costs if the defective items received and the claim is confirmed to be valid.
  6. AVIDERM Malaysia reserves the right to replace the item subject to availability of stock.

Shipping

  • All orders made on estore@aviderm.com.my  are fulfilled by Dermac International Sdn Bhd.
  • All orders delivery will be processed only after received full payment. Delivery via courier service will be arranged with the below shipping terms:

Shipping Service : Skynet Malaysia

  • Should there be officiate holiday pronounced, there will be a delay of delivery until the next working day permits.

Delivery to Peninsular Malaysia: RM10

  • Orders placed are typically delivered within 3 – 5 working days. Actual delivery time depends on shipping distance and may vary.

Delivery to East Malaysia: RM20

  • Deliveries to East Malaysia typically takes 7 to 10 working days. Actual delivery time depends on shipping distance and may vary.
  • If you have any questions, please be in touch with estore@aviderm.com.my with your Order Number & Tracking Code.
  • We offer complimentary shipping with every order over RM250.

FREE standard shipping with an order over RM250 (For Malaysia only)

Delivery to Singapore :

            Orders placed are typically delivered within 3 – 5 working days.

            Minimum order amount : SGD150.

FREE standard shipping with an order over SGD150 (For Singapore only)

Please take note: During the MCO period, orders are prepared and delivered on working days (Monday & Thursday) – subject to extension / change of working days.