RETURN / EXCHANGE POLICY
- We do accept exchangeable, returnable unless due to manufacturing or shipping defect of unused items purchase on authorized website.
- Should you encounter item(s) with manufacturing or shipping defects, kindly contact us at email@example.com within 24 hours from the date receipt.
- We cannot accept an item that has been opened, unless the product is damaged or defective.
- Any notification done after 24 hours from the date receipt will not be entertained. Upon receipt of your email, we will respond to your request within 3 working days.
- Upon approval; return your item(s) for a replacement product (subject to availability) or product of the similar value will be shipped within a minimum of 7 working days upon receiving your defective item(s). An email will be sent to notify you on the status.
- To ensure speedy return or exchange, please provide us with the following information in your email :
- Your order number
- Name and code of the item
- Reason for Return / Exchange
- Date received of your item
Product(s) must be returned to the following address:
Dermac International Sdn Bhd
No. 8, Wisma Aviderm, Jalan Awam Makmur,
Taman OUG Square, Jalan Kelang Lama,
58200 Kuala Lumpur.
Tel : 603-7770 1663
Email : firstname.lastname@example.org
Terms and Conditions
- All products sold are not refundable.
- All returns must be sent back to the above address with prior authorization email.
- Returned item(s) must be in their original packaging. Incomplete returns may be refused or disregard.
- AVIDERM Malaysia is not responsible for items lost and the cost of shipping for any return stocks.
- AVIDERM Malaysia will be responsible for return shipping costs if the defective items received and the claim is confirmed to be valid.
- AVIDERM Malaysia reserves the right to replace the item subject to availability of stock.
- All orders made on email@example.com are fulfilled by Dermac International Sdn Bhd.
- All orders delivery will be processed only after received full payment. Delivery via courier service will be arranged with the below shipping terms:
Shipping Service : Skynet Malaysia
- Should there be officiate holiday pronounced, there will be a delay of delivery until the next working day permits.
Delivery to Peninsular Malaysia: RM10
- Orders placed are typically delivered within 3 – 5 working days. Actual delivery time depends on shipping distance and may vary.
Delivery to East Malaysia: RM20
- Deliveries to East Malaysia typically takes 7 to 10 working days. Actual delivery time depends on shipping distance and may vary.
- If you have any questions, please be in touch with firstname.lastname@example.org with your Order Number & Tracking Code.
- We offer complimentary shipping with every order over RM250.
FREE standard shipping with an order over RM250 (For Malaysia only)
Delivery to Singapore :
Orders placed are typically delivered within 7 – 10 working days.
Minimum order amount : SGD150.
FREE standard shipping with an order over SGD150 (For Singapore only)
Please take note: During the MCO period, orders are prepared and delivered on working days (Monday & Thursday) – subject to extension / change of working days.